FAQ
Frequently Asked Questions
Find quick, reliable answers regarding orders, sizing, delivery, returns, and jersey care. If you require further assistance, our specialists are available at jerseycare@outlook.com.
1. Ordering & Payment
Information about checkout procedures, payment gateways, currencies, and order amendments.
Do I need to create an account to place an order?
What payment methods do you accept?
Can I modify or cancel my order after submission?
What currency are your prices displayed in?
I have not received an order confirmation email. What should I do?
2. Sizing & Fit
How to choose your optimal supporter fit and leverage our pre-dispatch sizing checks.
How do I find my correct jersey size?
What if I am uncertain between two sizes?
Can your team verify my size before shipping?
Do jerseys fit identically across different sports leagues?
- Soccer: Athletic, tapered fit. Consider sizing up for streetwear style.
- NBA: Standard athletic silhouette with an elongated back hem.
- NFL: Relaxed, boxy game-day cut with broad shoulders.
- MLB: Full button-front profile with extra chest room.
- NHL: Generous, oversized sweater cut designed for loose wear.
3. Shipping & Tracking
Delivery timelines, threshold requirements, tracking activations, and customs guidelines.
How much does shipping cost and what is the free shipping policy?
How long will my package take to arrive?
How do I track my order once it has shipped?
Will I have to pay import duties or customs taxes?
4. Returns & Refunds
Details on our 30-day guarantee, sizing exchanges, and refund turnaround times.
What is your return policy?
How do I initiate an exchange or return?
What if my item arrives defective, damaged, or incorrect?
How long do refunds take to process?
5. Jersey Quality & Care
Fabric durability, washing recommendations, and maintaining graphics longevity.
What materials are Jersey Pro Center jerseys constructed from?
How should I wash and care for my jersey?
- Turn the jersey inside out before laundering.
- Machine wash cold (30°C / 85°F) on a gentle cycle with mild detergent.
- Do not use fabric softeners or bleach.
- Always hang dry or lay flat; avoid heated tumble dryers.
- Never iron directly onto numbers, letters, or sponsor badges.
Do the jerseys shrink after washing?
Have an Unanswered Question?
Our dedicated support team is here to assist with tracking updates, sizing questions, and product details. Reach out directly and we will respond within 24 business hours.