FAQ

Frequently Asked Questions

Find quick, reliable answers regarding orders, sizing, delivery, returns, and jersey care. If you require further assistance, our specialists are available at jerseycare@outlook.com.

1. Ordering & Payment

Information about checkout procedures, payment gateways, currencies, and order amendments.

Do I need to create an account to place an order?
No. Guest checkout is fully enabled across Jersey Pro Center. You can finalize your purchase simply with your email address and shipping destination. An optional registered account allows you to review historical orders, manage addresses, and save favorites easily.
What payment methods do you accept?
We support verified global payment solutions, including major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All transactions are securely processed using industry-standard SSL encryption.
Can I modify or cancel my order after submission?
Yes, provided your package has not been dispatched yet. Please email our support team at jerseycare@outlook.com within 6 hours of placing your order to adjust sizes, correct addresses, or cancel. Once an order enters carrier dispatch, changes cannot be made in transit; you may still request an exchange under our 30-day policy after receipt.
What currency are your prices displayed in?
All catalog prices are listed in United States Dollars (USD). For international buyers, your card issuer or payment provider will calculate the exact conversion rate to your local currency at checkout without hidden processing margins from our side.
I have not received an order confirmation email. What should I do?
Please check your spam or junk mail folders first, as automated transaction notices occasionally land there. If no confirmation appears within 30 minutes, email jerseycare@outlook.com with your checkout name and email address, and we will verify your transaction manually.

2. Sizing & Fit

How to choose your optimal supporter fit and leverage our pre-dispatch sizing checks.

How do I find my correct jersey size?
Measure your chest circumference under the armpits across the fullest point while relaxed, then cross-reference our comprehensive Size Guide. The guide provides measurements in both inches and centimeters for Soccer, NFL, NBA, MLB, and NHL cuts across adult and youth collections.
What if I am uncertain between two sizes?
When in doubt, we recommend choosing the larger size. A slightly relaxed cut offers natural air circulation, everyday comfort, and leaves adequate room to layer over casual tees or hoodies during cooler fixtures.
Can your team verify my size before shipping?
Yes! Select the size you believe fits best, then email your height, weight, and chest measurements to jerseycare@outlook.com immediately after placing your order. Our team will verify your measurements against physical stock before dispatch and automatically calibrate your size if necessary.
Do jerseys fit identically across different sports leagues?
No. Each league features its own traditional silhouette:
  • Soccer: Athletic, tapered fit. Consider sizing up for streetwear style.
  • NBA: Standard athletic silhouette with an elongated back hem.
  • NFL: Relaxed, boxy game-day cut with broad shoulders.
  • MLB: Full button-front profile with extra chest room.
  • NHL: Generous, oversized sweater cut designed for loose wear.

3. Shipping & Tracking

Delivery timelines, threshold requirements, tracking activations, and customs guidelines.

How much does shipping cost and what is the free shipping policy?
We provide FREE standard tracked shipping on all orders $57.00 and above. For orders under $57.00, a low flat rate of $7.00 is charged worldwide at checkout. There are no hidden handling fees.
How long will my package take to arrive?
Standard delivery takes 7–15 business days to major destinations including the United States, Canada, the United Kingdom, Australia, and the European Union. In-stock orders are processed and prepared for carrier dispatch within 1–3 business days.
How do I track my order once it has shipped?
You will receive an automated shipping notification with your tracking number once your parcel is scanned by our carrier. You can monitor milestone scans directly on our Order Tracking Portal. Please allow 24–48 hours for preliminary checkpoint synchronization.
Will I have to pay import duties or customs taxes?
For the vast majority of consumer shipments to North America, the UK, Europe, and Australia, jerseys clear customs duty-free under regular international postal thresholds. In rare instances where local customs duties arise, they remain the responsibility of the recipient.

4. Returns & Refunds

Details on our 30-day guarantee, sizing exchanges, and refund turnaround times.

What is your return policy?
Jersey Pro Center operates a 30-day return policy. You may return any eligible, unwashed, and unworn jersey with original tags intact within 30 days of confirmed delivery for an exchange or full refund. Full terms are detailed in our Returns & Exchanges Policy.
How do I initiate an exchange or return?
Email jerseycare@outlook.com with your order number, the item you wish to return, and your preference (size replacement or refund). Our team will review your inquiry within 24 hours and assign the correct localized return facility address.
What if my item arrives defective, damaged, or incorrect?
If you receive an item with manufacturing flaws, damaged packaging, or an incorrect style, Jersey Pro Center covers 100% of the replacement or refund costs. Simply provide a clear photograph of the defect to jerseycare@outlook.com within 7 days of delivery.
How long do refunds take to process?
Once your returned package arrives at our warehouse and passes standard tag verification, your refund is approved within 2 business days. Funds are credited back to your original payment method in 3–5 business days depending on your banking institution.

5. Jersey Quality & Care

Fabric durability, washing recommendations, and maintaining graphics longevity.

What materials are Jersey Pro Center jerseys constructed from?
Our jerseys are crafted from technical performance polyester engineered with breathable mesh zones, reinforced heat-sealed crests, and durable stitching designed to withstand regular washing without color fading or fabric pilling.
How should I wash and care for my jersey?
To maximize the lifespan of numbers, patches, and fabric integrity:
  • Turn the jersey inside out before laundering.
  • Machine wash cold (30°C / 85°F) on a gentle cycle with mild detergent.
  • Do not use fabric softeners or bleach.
  • Always hang dry or lay flat; avoid heated tumble dryers.
  • Never iron directly onto numbers, letters, or sponsor badges.
Do the jerseys shrink after washing?
No. Because our kits are constructed from high-grade, pre-shrunk technical polyester, shrinkage remains under 1% when washed cold and air-dried properly.

Have an Unanswered Question?

Our dedicated support team is here to assist with tracking updates, sizing questions, and product details. Reach out directly and we will respond within 24 business hours.